Process

IMAGINATION MADE EASY. ™
In today’s challenging competitive environment, success depends on continually representing customers’ best interests and satisfying their needs in a timely fashion. As part of our standard operating procedures, Platinum Visual Systems provides unequaled customer service through our highly skilled sales department, customer service department and manufacturing division. We’re proud to say we’re the most knowledgeable and experienced group in the visual display industry. Every time you call us, you deal with a team member who possesses the training, knowledge, experience and expertise to address your questions. We fully understand the issues surrounding visual display systems, including the critical field coordination requirements necessary to meet our customer’s schedules.

IT’S ALL IN THE DETAILS.
At Platinum, we treat corporate-mandated priorities for product quality, timely quotations, accurate submittal data, on-time shipping, proper packaging to eliminate shipping damage, coordinating field deliveries, shipping documentation, and installation as critically important to your satisfaction – and our integrity and reliability. We’re committed to providing each customer with the most responsive level of service in the industry. That means promptly answering phone calls, faxes or emails in a courteous, professional manner always. If you need a quick quotation or submittal drawing, we provide it immediately. If you have a special request, we involve you in our collaborative process to address it. A design modification or customization? We’ll engineer it quickly and accurately. Our team will go the limit to expedite shipping to accommodate a tight schedule. We empower our employees to be our customers’ strongest supporters – and get the job done right every time.

From educators to architects, advertising to entertainment, small office to big business, we deliver whatever you need, on time, every time. The ‘Platinum’ level of customer service you deserve is only a phone call or email away.